You: Fill out a questionnaire, I want a clear idea of your concerns and skin behavior.
Me: I may ask follow up questions to be sure I fully understand your needs.
You: Provide answers as completely as possible.
Me: I take all the information you gave me, do extensive research on the products you are currently using and prepare an analysis to make recommendations for successful results.
Us: We will discuss the questionnaire, product recommendations and create a home care plan of action.
Me: I will email you a recorded version of our conversation, and a written routine for your new home care regime.